How to Cold Transfer
In this article group
- How to setup your call forwarding
- How to setup your Chrome Extension - Softphone
- How to open the Softphone
- Setting a default Outbound & SMS number
- How to select call tags on the Softphone
- How to use Enhanced Calling
- How to Cold Transfer whilst on Enhanced Calling
- How to make an outbound call and assign a call tag
- How to initiate a new call in the Devyce Softphone
- How to expose the Devyce Keypad when on a call
When forwarding a call using a cold transfer, please follow the steps below:
Initiate the cold transfer to the intended recipient.
After selecting the recipient, wait for the purple loading bar/box to complete fully.
Do not end the call or navigate away until the purple loading indicator has reached the end.
Once the loading indicator has completed, the call has been successfully forwarded to the end user and you will be disconnected
Important: If you do not wait for the purple loading indicator to finish, the call may not be transferred correctly and could be disconnected.