Check what Devyce Version you are using for your Softphone
In this article group
- Updating Chrome and Windows
- Updating Edge and Windows
- Updating Chrome Settings
- Ensuring Notifications are turned on for your Laptop
- Prevent your laptop from 'going to sleep' whilst using Devyce
- Set up your notifications on GoogleChrome
- Ensure you are on the latest version of GoogleChrome
- Enable your Microsoft Edge Settings for Devyce
- Ensure your Windows is up to date
- Chrome Extension Black List for Devyce
Open up your brower, and navigate to your Devyce Extension
You may have the Devyce extension pinned, if not you can click on the puzzle piece and see it there - if you do not have this already please download it from the chrome store https://chromewebstore.google.com/search/Devyce%20Softphone%20Extension
You can then either right click on the extension or click on the 3 dots next to the extension if clicking through the Puzzle piece.
And then click on Manage extension
Here it will then open up a new tab, where you can see the current version you are using
Please note the below version may not be the current one and it is just to show you where to find this