How to create a Custom Voicemail
In this article group
- How to setup Working Hours
- How to Flag a Call Issue/Report an Issue
- Setting customer ring time for Direct Dials
- How to set up user specific call questions
- How to view Call Transcriptions with the Devyce Portal
- How to Download Call Recordings
- How to edit your AI summaries within Devyce
- How to override the call modal, allowing you to select outbound call ID's on every call
- How to remove the Devyce PWA (Desktop app)
- How to pin the Devyce Softphone
- How to Regenerate your AI Summaries
- How to add and remove the Devyce Chrome Extension
- How to install the PWA, Devyce Desktop App
To setup a custom voicemail you can navigate to the Settings section of your softphone https://softphone.devyce.io/settings/audio
Then click on the Voicemail option
This will then show if you currently have a voicemail greeting setup
And allow you to playback your current voicemail if you have one setup
You can use the three dot icon to download this message, and the 'X' button to remove it and record a new one.
Your voicemail will play according to your DND settings, and if you are unable to answer a call during your working hours.
You can learn how to change your DND settings here https://devyce.support.site/article/how-to-setup-working-hours
If you record a new one, it will automatically replace your existing one.