How to edit your AI summaries within Devyce
In this article group
- How to setup Working Hours
- How to Flag a Call Issue/Report an Issue
- Setting customer ring time for Direct Dials
- How to set up user specific call questions
- How to view Call Transcriptions with the Devyce Portal
- How to Download Call Recordings
- How to create a Custom Voicemail
- How to override the call modal, allowing you to select outbound call ID's on every call
- How to remove the Devyce PWA (Desktop app)
- How to pin the Devyce Softphone
- How to Regenerate your AI Summaries
- How to add and remove the Devyce Chrome Extension
- How to install the PWA, Devyce Desktop App
Navigate to https://softphone.devyce.io/conversations/
Here your most recent conversations will show within the Devyce softphone
If you go to the notes you are wishing to edit, and click on the pen icon to edit the note
You can then expand the text box from the right hand corner
You can then make the changes you need to your AI note. When you make changes this will utilise the Devyce learning algorithm and the AI will input the additional details/make he corrections in future calls
Once you have made your changes you can save this by clicking on the tick icon
This will then save your updated AI notes.